IT Ops Center Technician – 3rd Shift

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Job Description:

  • Responsible for monitoring, supporting, and managing incidents across the enterprise-wide network, systems, and applications
  • Emphasizes real-time situational awareness to proactively identify and address issues
  • Escalates issues to internal and external support teams and assists with troubleshooting efforts
  • Leads IT incident bridge calls to resolution by providing status updates
  • Monitors network connectivity and performance and coordinates with telecom carriers
  • Performs system and application monitoring and diagnostics
  • Ensures resolution of incidents within defined SLAs
  • Provides first-line troubleshooting for corporate data center technologies
  • Maintains technical documentation and standard operating procedures

Requirements:

  • Associate’s degree and 3+ years of experience, or equivalent combination
  • Strong verbal and written communication skills
  • Demonstrated problem-solving ability
  • Collaborative mindset with ability to foster strong working relationships across IT teams
  • Flexibility to work assigned shifts, including nights and evenings
  • Commitment to continuous improvement and customer-centric service
  • ITIL and/or Lean Six Sigma certification beneficial

Benefits:

  • Comprehensive benefits
  • Differentiated compensation offerings
  • Physical well-being programs
  • Financial well-being programs
  • Emotional well-being programs
  • Social well-being programs
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