Medical Group Access Representative - Patient Access - Remote Work - FT/Days

OverviewKettering Health Medical GroupKettering Health Medical Group, formerly known as Kettering Physician Network, employs more than 700 providers, including physicians and advanced practice providers, throughout the Greater-Dayton and Cincinnati areas.Offering an extensive range of specialties and expertise, our physician practices provide comprehensive care at more than 200 locations and ten counties.Our services include heart & vascular, orthopedics, sports medicine, primary care, and urology.Responsibilities & RequirementsProvides excellent customer service to all callers.Handles all incoming telephone calls from patients, makes appointments, and answers generalquestions and inquiries.Makes outgoing calls to patients to schedule appointments or convey information, as needed.Uses computer systems to refer to existing patient information or set up new patients in thescheduling tool.Provides the patient with available timeslotsCommunicates all add-ons, delays, cancellations, and no-shows to Physician Schedulers.Interacts with patients by answering questions, and providing informationProvides support to patients in distress by responding and escalating to clinic leadership.Responsible for inputting very detailed information on the patient using a variety of computer screens.After completion of the call and input of the patient information, representative checks recordsverifying the details entered and adds any additional notes that may be necessary.Explains all current fees and patient financial responsibility and informs patient of payment required for existing balances due at or before next appointment.Provides information to callers on practice policies and procedures such as what is required following physician template, using proper encounter codes, in preparation for appointment (insurance, id,.Schedules to ensure efficient patient flow based on predetermined appointment availability.Secures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential.Receives, directs, and relays telephone and fax messages.Responds to calls efficiently, not putting time savings before quality of service.Monitors and works items in various Work Queues, as assigned.Minimum EducationCompletion of a high school diploma or equivalent.Post-high school training in finance, billing, or accounting preferred.If employee's practice has a KHMG issued AED, the employee is required to obtain and maintain current BLS certification.Minimum Work ExperiencePost-high school training in finance, billing, or accounting preferred.Preferred minimum of 1 year of relevant experience and / or training, or equivalent combination of education and experience in a medical receptionist / customer service role.Previous experience in a medical environment with knowledge of medical terminology preferred.Computer literate - skilled in word processing and email and able to maintain confidentiality / discretion.Required SkillsKnowledge of multi-line phone system.Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping.Knowledge of customer service principles and practices.Demonstrated initiative and strong organizational skills.Exceptional interpersonal communication skills with a positive tone and welcoming demeanor.Ability to work independently on assigned tasks as well as to accept direction on given assignments.Deals with confidential information and / or issues using discretion and judgment.. Apply To This Job