Office Assistant I/II, Office Specialist & Office Specialist - Confidential

July 10, 2026 Auto Import

When additional vacancies occur, an update will be made to the Position Description of this flyer. The City will close the application process when a sufficient amount of candidates have applied or when all vacant positions are filled.The City of Walnut Creek is currently seeking to fill four full-time positions in the Arts and Recreation Department. The Arts + Rec Department oversees Aquatics, the Bedford Gallery, the Boundary Oak Golf Course, Center for Community Arts, the Lesher Center for the Arts, the Public Art Program, Recreation Services, and Social Services for seniors and physically and developmentally disabled youth and adults. Together, these programs contribute to making Walnut Creek a regional destination by promoting arts appreciation and personal enrichment, community engagement and volunteerism, and fitness and wellness. They also contribute to the City's overall economic vitality. <ul><li><div style="text-align: left;">Office Specialist - Confidential: $67,283 - $81,820</div><li><div style="text-align: left;">Office Specialist: $65,468 - $78,887 </div><li><div style="text-align: left;">Office Assistant II: $57,811 - $69,383 </div><li><div style="text-align: left;">Office Assistant I: $52,001 - $62,145 </div></ul>Current Job OpeningCustomer Experience Assistant (Office Assistant II): Recreation & Social Services Division The Recreation & Social Services Division is seeking a Customer Experience Assistant (Classification- Office Assistant II) with a generalist background to join its dynamic, high-functioning and collaborative team of professionals. The primary responsibilities of this position will be assisting with recreation program administration and customer service including following procedures and protocols, working in basic software and general front office support. This individual must be comfortable working with the public, especially seniors and individuals looking for resources while also multi-tasking to make sure daily tasks are completed. The ideal candidate will feel comfortable working independently and regularly enjoys learning and trying new things. REPRESENTATIVE DUTIES:These positions are key members of collaborative customer service teams in a heavy public contact environment. The ideal candidates will have a zeal for public service, strong written and verbal communication skills, and knowledge of computerized office methods and procedures including database and records management and utilization of various computer software programs. While the Office Assistant II is distinguished from Office Assistant I in the degree of independent judgment exercised, both the Office Assistant I and II: <ul style="margin-bottom: 0.0in;" type="disc"><li style="margin: 0.0in;">Prepare a variety specialized documents in draft and final form, using word processing, spreadsheet, and database management software, from written, recorded, or printed sources, or oral instructions; proofread materials for accuracy, completeness, compliance with departmental and City policies, formatting, and correct English usage, including grammar, punctuation, and spelling;</ul><ul><li>Establish and maintain office files, following an established filing system; research and compile information from such files; purge and archive files as required;<li>Prepare agenda items and compile and duplicate materials for a variety of internal, committee, and commission meetings; <li>May take minutes of meetings and transcribe them in written format;· Maintain and post conference room schedules; <li>Order and maintain inventories of office supplies and other products for the office and department programs; <li>Open and route mail; prepare outgoing mail; compile and update mailing lists;<li>Recommend and assist in implementing office programs and office support systems, procedures, and policies. </ul>In addition to the duties listed above, the Office Specialist class is distinguished from Office Assistant classes by the variety and complexity of tasks and level of responsibility. The Office Specialist will review their assigned activities and make recommendations for policy and procedural improvements. Employees may be required to direct the daily activities of other office or program staff. Some additional duties an Office Specialist may be responsible for include (and are not limited to) <ul><li>Review applications for City programs, employment, or activities, and determine if requirements are met; may approve permits and applications within specified guidelines.<li>Process accounts payable, invoices, budget documents, payroll information, and other financial documentation for the department. <li>Handle collection responsibilities for external vendors and on-site vending machines.<li>plan, direct, and review the day-to-day activities of other office or program support staff.<li>Process paperwork and handle other human resources procedures during the orientation phase for new employees.</ul>In addition to the above mentioned duties, the Office Specialist - Confidential must demonstrate skill in using tact, discretion, and good judgment in the handling of confidential information as contacts and projects may involve sensitive and confidential employee relations matters. Experience and education guidelines for the positions of Office Assistant I/II include: Graduation from high school, supplemented by administrative or business coursework, and one year of experience of a responsible nature in general office support work, or any equivalent combination of education and experience that provide the knowledge, skills, and abilities for the position. Experience and education guidelines for the position of Office Specialist and Office Specialist - Confidential classifications include: Graduation from high school, supplemented by secretarial or business coursework or training, and a minimum of three years of experience performing office support work, including the use of computer applications and reception tasks of a responsible nature. Some experience in the performance of tasks assigned to the position being filled and some statistical or accounting training is desirable; or any equivalent combination of education and experience that provides the knowledge, skills, and abilities listed below. The ideal candidates for these positions will have the following knowledge, skills, and abilities: <ul style="margin-bottom: 0.0in;margin-top: 0.0in;" type="disc"><li style="margin: 0.0in;">Exceptional interpersonal, written and verbal communication skills, and the ability to provide superior customer service to the public via phone, email, and in person.<li style="margin: 0.0in;">Ability to perform administrative work using considerable independent judgment;<li style="margin: 0.0in;">Considerable knowledge of business English, grammar, spelling, and mathematics;<li style="margin: 0.0in;">Considerable knowledge of modern office practices, procedures and equipment;<li style="margin: 0.0in;">Skill in prioritizing and organizing daily work;<li style="margin: 0.0in;">Ability to perform effectively in an environment of extensive multi-tasking and frequent interruptions;<li style="margin: 0.0in;">Ability to work collaboratively as a team and establish and maintain effective working relationships with others;<li style="margin: 0.0in;">Knowledge of and the ability to effectively utilize Microsoft Windows, Word, Excel, Outlook software; and<li style="margin: 0.0in;">Knowledge of the procedures and services of the assigned division.</ul>In addition to the above, ideal candidates for the position of Office Specialist will have the following: <ul style="margin-bottom: 0.0in;margin-top: 0.0in;" type="disc"><li style="margin: 0.0in;">Depending on assignment, knowledge of client interaction guidelines and ability to effectively handle administrative duties associated with rental transactions.<li style="margin: 0.0in;">Knowledge of techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business and professional organizations.<li style="margin: 0.0in;">Skill in performing office and technical support work using considerable independent judgment.<li style="margin: 0.0in;">Skill in using tact, discretion, and good judgment in the handling of sensitive information.<li style="margin: 0.0in;">Ability to learn the policies, procedures, forms, practices, functions, and activities of the department to which assigned.</ul> In addition to the above, Office Specialist - Confidential candidates must maintain the following: <ul style="margin-bottom: 0.0in;margin-top: 0.0in;" type="disc"><li style="margin: 0.0in;color: inherit;">Skill in using tact, discretion, and good judgment in the handling of confidential information.</ul> Special Requirements:Possession of, or ability to obtain prior to employment, a valid Class C California Driver's License and a good driving record may be required for some assignments.Must have the ability to type at a minimum corrected rate of 45 words per minute.Please see the class specification at www.walnut-creek.org for a complete description of this classification's representative duties, requirements, working conditions, and physical requirements.Applicants must apply online at www.walnut-creek.org/jobs to be eligible for consideration. The City will stop collecting applications when a sufficient amount of candidates have applied or when all vacant positions are filled. Applications will be reviewed on a rolling basis. Applicants possessing the MOST DESIRABLE qualifications will be invited to continue in the selection process, which will include a written examination, completed remotely with a virtual proctor. An eligible list will be established as a result of this examination process and will be valid for a period of six months. All applicants will be notified by email as to whether or not they are invited to participate further in the selection process. Candidates possessing the MOST DESIRABLE qualifications will be invited to continue to the department interview. The City reserves the right to amend the selection process at any time. Applicants invited to the interview will be required to verify their ability to type a minimum corrected rate of 45 wpm by providing a typing certificate completed within the last six months. Details regarding the typing certificate and any additional information required will be given to candidates who are invited to the department interview. Applicants considered for appointment to this position will be subject to California Department of Justice and FBI fingerprinting and a thorough background and criminal check, including a possible credit check. If special accommodations are necessary at any stage of the examination process, please provide the Human Resources Department with advance notice and every attempt will be made to consider your request. As required by law, all public employees are designated as Disaster Service Workers. As such, all City of Walnut Creek employees may be called upon to assist in the event of fire, flood, earthquake, or other natural or man-made disasters. Additionally, effective August 16, 2021, all employees of the City of Walnut Creek will be required to be fully-vaccinated against COVID-19. Applicants selected for employment at the City must provide certification of COVID-19 vaccination status prior to their first day of employment.

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