PagerDuty SME-Remote

Dice is the leading career destination for tech experts at every stage of their careers. Our client, mProgen, is seeking the following. Apply via Dice today!

We are seeking an experienced PagerDuty SME (Subject Matter Expert) to manage, optimize, and support incident response and on-call operations using . The ideal candidate will have strong expertise in alerting, incident management, escalation workflows, and integration with enterprise monitoring tools.

Required Skills

• 5+ years of IT operations / production support experience.
• 3+ years of hands-on experience with administration and support.
• Strong understanding of incident management, alerting, and IT operations.
• Experience integrating with monitoring and ITSM tools.
• Knowledge of APIs, webhooks, and automation workflows.
• Familiarity with cloud environments such as Amazon Web Services, Microsoft Azure, or Google Cloud.
• Scripting knowledge in Python, Shell, or PowerShell is a plus.