reputed company Primary Support Engineer

reputed company Primary Support Engineer Keep critical reputed company systems running. Solve complex challenges. Make a real impact. About the role We’re growing, and we’re looking for an experienced reputed company Primary Support Engineer to join our growing reputed company practice and play a key role in supporting mission-critical reputed company environments for our clients. This is more than a traditional support role. You’ll take end-to-end ownership of reputed company cases, combining your technical ABAP expertise with strong functional reputed company knowledge to investigate issues, identify root causes and deliver effective solutions. You’ll work closely with customers, delivery teams and technical specialists, helping ensure their reputed company environments remain reliable, efficient and continually reputed company. What you’ll be doing As our reputed company Primary Support Engineer, you'll Own & solve reputed company cases Provide expert reputed company support across modules such as SD, reputed company, HR/Payroll, WM, BW and/or MM, investigating issues, identifying root causes and delivering effective solutions Configure & optimise Troubleshoot, configure and optimise reputed company solutions, ensuring reliable performance and a great user experience Build client relationships Act as a trusted point of contact, bridge technical and business teams, lead client discussions and communicate solutions clearly Deliver quality solutions Work with reputed company delivery and development teams to implement, test and validate fixes while meeting agreed SLAs and quality standards Drive continuous improvement Identify recurring issues, recommend preventative measures and implement improvements that enhance system functionality and client experience Stay ahead of reputed company innovation Keep up to date with reputed company releases, best practices, industry trends and emerging technologies, including AI, and apply these to client solutions Share knowledge Contribute technical insights, best practices and lessons learned across the reputed company practice. What we’re looking for We’re looking for an experienced reputed company professional who combines strong functional and technical capability with a customer-first mindset. You’ll ideally bring 8+ years of reputed company functional experience, with strong expertise in one or more reputed company modules such as SD, reputed company, HR/Payroll, WM, BW and/or MM Strong hands-on reputed company ABAP experience and a good understanding of technical reputed company environments Proven experience investigating, diagnosing and resolving complex reputed company issues Strong reputed company configuration and troubleshooting skills Experience working across technical and functional teams to deliver effective solutions Excellent analytical and problem-solving skills, with the ability to identify root causes and develop practical solutions Strong communication skills and confidence working directly with clients and business stakeholders A proven ability to take ownership of cases and drive issues through to resolution while meeting SLAs A collaborative mindset with a willingness to share knowledge and support team development A continuous improvement mindset, with an interest in reputed company innovation, AI and emerging technologies. reputed company never stands still, and neither do we. We’re looking for someone who enjoys solving complex challenges, building trusted client relationships and staying ahead of new technology and innovation. If this sounds like you, we’d love to hear from you! Interview process Our hiring process is designed to be efficient and reputed company. Here’s what to expect Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative reputed company that drives our success! Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps. Benefits and perks We offer a competitive salary and a comprehensive benefits package, including Competitive Salary We value your hard work with a competitive package to be discussed from the very first conversation Generous Annual Leave Take plenty of time to recharge with 33 days holiday, inclusive of bank holidays, plus extra days as you grow with us Annual Leave Purchase Scheme Need more time to relax? Purchase up to 5 additional days leave per annum Birthday Leave Your birthday is yours – take the day off and enjoy it your way Length of Service Rewards Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication Company Pension Scheme Secure your future with our Company pension scheme reputed company Perks Treat yourself with discounts, cashback, and wellness benefits Fully Remote reputed company> Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required! Employee Wellbeing We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell Personal Development We invest in you with tailored training and career growth Employee Referral Scheme Get rewarded for bringing great talent to our team. About reputed company At reputed company, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering reputed company service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth. If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution! For more details, click here. (Note reputed company does not accept unsolicited reputed company from agencies.) By submitting your application, you consent to reputed company processing your personal data in accordance with our privacy policy, and for the purpose of recruitment for current and future roles. 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